Frequently Asked Questions
Product & Company
What materials are used in Elma products?
Elma products are crafted from 22 Momme, 100% Mulberry silk (graded 6A, the highest quality). The silk is infused with antibacterial silver ions, which reduce bacteria by 99.7%.
How does Elma help your skin?
- Acne & Blemishes: Helps reduce acne-causing bacteria, promoting clearer, healthier-looking skin.
- Blocked Pores: Keeps pores clean by minimizing bacteria build-up and absorbing less dirt, oil, and product residue.
- Dryness & Irritation: Retains skin’s natural moisture, reducing dryness, redness, and irritation for a more balanced complexion.
- Fine Lines & Aging: Supports skin’s elasticity and reduces friction, helping to minimize the appearance of fine lines and wrinkles.
- Sensitive Skin: Hypoallergenic and gentle on the skin, making it suitable for those with sensitive or reactive skin types.
How does Elma help your hair?
- Split Ends: The smooth silk surface reduces friction, helping to prevent split ends and keep hair looking healthy and vibrant.
- Tangles & Knots: Silk allows hair to glide effortlessly, reducing tangles and knots for easier, stress-free mornings.
- Frizz Control: Helps maintain your hair’s natural oils, reducing frizz and keeping your hair sleek and manageable.
- Hair Breakage: Protects against breakage by providing a soft, non-abrasive surface that’s kinder to your hair.
- Dullness: Silk helps retain hair’s natural shine and luster, keeping it looking fresh and vibrant.
What are the dimensions of the pillowcase?
Where is Elma located?
We are based in Stockholm, Sweden.
Washing & Care
Should I wash Elma before using it for the first time?
Yes, although it’s not strictly necessary. Washing before use is always a good practice for any fabric or bedding.
How should I wash my Elma product?
- Use a delicate machine wash or hand wash on a cold setting
- Use a pH-neutral detergent
- Avoid bleach, tumble drying, or dry cleaning (no trichloroethylene)
- Iron on a low heat setting
How often should I wash Elma?
To maintain its quality, wash your Elma every 10-14 days. The antibacterial silver keeps your pillowcase fresher for longer.
Shipping, Returns & Exchanges
How long does shipping take?
3-5 business days within Sweden, and 5-7 business days for other EU countries.
How much is shipping?
Within Sweden, it's free. For the rest of EU, it's 6$.
I’d like to request a refund. What’s the process?
Just drop us an email at hi@elma.com, and we’ll handle it within 24 hours.
How does your refund policy work?
We understand that getting comfortable takes time, so we offer a 100-night trial. If Elma isn’t the perfect fit for you, simply return it within those 100 days for a full refund.